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Date: 03/19/2019
You can now receive your water bill via email. If you would like to receive your bill via email please contact our office at 706.734.2827. We will be glad to set you up electronically!!
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WE DO NOT ACCEPT PAYMENT FROM DOXO!!
We do not accept payments from DOXO!! Several customers have been tricked by this. If you make a payment through DOXO - it is VERY hard to get back in touch with them to get your money back. Our website is the best way to pay your water bill online.
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Chattooga County Emergency Notification
Chattooga County has selected "Hyper-Reach" as emergency notification provider:
Telephone-based mass notifications systems are used by thousands of public safety agencies across the US to warn citizens about local emergencies, hazards and other threats. Hyper-Reach has been chosen by Chattooga County to help bring this same life-saving capability to the area. Hyper-Reach is a state of the art mass emergency notification system designed specifically for public safety.
The new emergency alert system will provide rapid notification of hazardous and urgent situations using a mix of telephone calls, text and email messages, and even TTY/TDD service for the hearing impaired. The system sends thousands of these messages to geographically targeted households in seconds, and can simultaneously deliver them to an even broader audience via social media, as well as sending broadcast messages to most current mobile telephones (made since 2011) in an affected area by providing access to FEMA's Wireless Emergency Alert (WEA) system.
"Our job is to protect the citizens of Chattooga County as effectively and cost-effectively as possible." said Pamela Vaugh, Director of Emergency Preparedness for Chattooga County. "We reviewed all the major vendors for emergency notification service, and Hyper-Reach gave us everything we needed at an unbelievable price. We're really excited about this new capability."
The county plans to use the service primarily for alerts about environmental hazards, evacuation / shelter information, safety alerts, shelter in place alerts and missing persons / be on the lookout (BOLO) notifications. Landline phones are automatically enrolled for community alerts. Community alerts to mobile phones and email addresses are only included when people enroll in the software. Residents and people who work in Chattooga County are encouraged to enroll now either by calling or texting "Alert" to (706.230.5114) or by going to the website http://hyper-reach.com/gachattoogasignup.html
Citizens can also download the Hyper-Reach Anywhere app on their smartphone. Hyper-Reach Anywhere is a free smartphone app that allows individual citizens to manage and monitor the alerts they receive, both for their home and office addresses and for addresses they care about such as those of elderly relatives or friends.
"We're honored to have been selected by Chattooga County, GA to provide its emergency alerts," said Sam Asher, President of Hyper-Reach. "It's gratifying to be part of an effort to save lives and protect property and we take that responsibility very seriously."
The Chattooga County Office of Emergency Preparedness is an agency with a mission to protect the citizens of Chattooga County. Under the direction of Chattooga County Government, the county / city provides law enforcement, emergency planning, 911, EMS and other vital services. Therefore, Chattooga County EMA / E911, The City of Summerville, Chattooga County Water District and the Town of Trion will offer Chattooga County citizens access to the mass notification system of Hyper-Reach to send emergency messages to all or any affected areas of our county should an emergency situation arise.
Hyper-Reach (www.hyper-reach.com) is a mass notification system with- over 15 years of experience in emergency messaging. Hyper-Reach sends messages via automated telephone calls, text messaging (SMS), email, and social media such as Twitter. Other uses of Hyper-Reach include Amber alerts, toxic chemical warnings, and armed shooter alerts. In addition to 911 centers, Hyper-Reach is used by law enforcement, educations institutions, and corporations.
We encourage you to visit the website listed about to enroll for your alerts.
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ATTENTION BANK DRAFT CUSTOMERS
Beginning in October, our bank draft pull dates will be changing from the 12th of the month to the 20th of the month. If you are on our bank draft option, a letter is being mailed to you explaining the changes.
Your bill will be pulled from your bank on the due date (the 20th). In the event that the 20th falls on a weekend or holiday, your draft will be pulled on the following business day.
We hope this change will be a benefit for all our our bank draft customers!
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Various Ways to Pay Your Water bill
We now have several options for you to pay your water bill. Listed below are the various ways you can pay:
Under "Quick Links" - Pay Your Utility Bill
The Municipal Code is: ChattoogaCWD1
If you have problems paying online, please call 1-800-657-0880
Come in to our office located at 1685 Old Hwy 27, Trion, Ga. 30753
You can mail your payment to: Chattooga Co. Water District 1685 Old Hwy 27, Trion, Ga. 30753
Call our office and pay by credit card (there is a $3.00 processing fee) 706.734.2827
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WELL IS REPAIRED
The well pump motor has been replaced and the well is operating as normal. Thanks to all who conserved water during this time to help us out!! Water consumption can return to normal.
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WELL DOWN
We have a well that is down in the county - The pump motor has shut down. We are hoping to have a new motor in by first of next week. During this time we ask that our customers conserve as much water as possible. No filling of swimming pools, watering gardens or yards. We appreciate your patience while we work to get this problem fixed. Thanks!
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WATER LINE BREAK
Recently we have had several water line breaks in the northern part of Chattooga County and southern Walker County. This is due to the water lines being old and there is no way to foresee this. Just this past weekend, we had three different areas to blow out. This caused water outage for many customers and we apologize for this. Please be patient as we try to fix these breaks as quick as we can. If you have no water or very low water pressure outside of our normal business hours, please call 911. We always have a technician on call and 911 will notify the technician and report the problem.
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BOIL WATER ADVISORY LIFTED
The boil water advisory from the Chattooga County Water District has been lifted. Latest test samples are negative for the previous contamination. Thank you for your patience over the past 10 days. The areas that were under advisory may continue using water as normal.
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WATER LINE BREAKS
Recently, we have had several water lines break in the northern part of the county. This is due to older water lines and cannot be foreseen. Just the past weekend, we had three breaks in north Chattooga County and parts of south Walker County. We apologize for this and appreciate your patience when this happens. If you have no water or very low water pressure after our normal operating hours, please call 911. We always have a service technician on call and 911 will contact the technician and report the problem.
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UPDATE: BOIL WATER ADVISORY
We were hoping to be able to lift the boil advisory this afternoon, but unfortunately that is not going to happen. We apologize to our customers for this inconvenience and hope to have the problem resolved soon. The superintendent has been working with representatives from Ga. Rural Water and the EPD to correct this. It could be a couple of more days before we can move forward.
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BOIL WATER ADVISORY
On Wednesday, August 12th, Chattooga County Water District issued a boil water advisory. The advisory is for customers east of Taylor's Ridge, Hwy 100, Holland, Chattoogaville, and parts of Lyerly. These are customers who get their water from Chattooga County Water District. We hope the advisory will be lifted Tuesday morning, August 18th, provided the sample comes back suitable.
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